Frequently Asked Questions

We currently deliver within Great Britain only. We’re planning to introduce international shipping for our seeds and selected Botanical Lifestyle products in the future. If you would like to be notified when international shipping becomes available, please send us a message.

Please see our Partners & Friends page, which lists other suppliers we know who may ship to your location. Beyond those listed there, we’re unable to recommend any others.

We don’t usually offer collection, and we’re not generally open to visitors. We’re a working nursery with a small team, which helps us focus on plant care, propagation, product creation, and order fulfilment. Collection may occasionally be possible, but only by prior agreement. Please see our page Delivery Information for posting options.

All orders are sent via Royal Mail Tracked 24® and are packed carefully and securely. You will receive an email containing your tracking number either directly from Royal Mail the day before dispatch, or directly from us on the day of dispatch, depending on how we arrange your postage.

Yes, we post plants throughout the year. During colder months, we monitor weather forecasts closely and may adjust dispatch days, or include heat packs where appropriate, to help protect cold-sensitive plants in transit. If temperatures drop too low for a specific species to travel safely, that plant may be made temporarily unavailable on the online shop until suitable temperatures return.

Yes, orders are packed securely and discreetly, without unnecessary external descriptions of the contents. Orders are sent in plain brown boxes, with arrows to indicate the orientation of the box and fragile tape added only where needed for safe transit. Small orders, such as those containing seeds, are sent in small boxes to prevent damage to the contents. These fit within Royal Mail’s Large Letter dimensions and can be posted directly through standard-sized letterboxes.

Yes, absolutely all of our products are legal in the UK for the specific purposes for which we sell them. For example:
– Plants and standard seeds are sold for growing purposes.
– Novelty seeds are sold for collection purposes and are strictly not to be germinated.
– Spore prints are sold for microscopy purposes.
– Crafting products are sold for soap making, dyeing, and similar uses.
– Botanical Lifestyle products are sold as art, jewellery, and similar products.

The only products we sell for (eventual) consumption are fruit and vegetable seeds, which are meant to be grown into plants and then consumed if you wish. None of our other products are sold for consumption. We reserve the right to refuse or cancel orders where we believe a product may be intended for an inappropriate or prohibited purpose.

We grow all of the plants we offer, alongside many of our seeds. We also use trusted suppliers for selected seeds, including all of our novelty seeds.

No, these come from a trusted supplier who has extensive experience and expertise in this specific area.

Recalcitrant seeds are highly perishable. Unlike standard (orthodox) seeds, they do not enter a dormant state and have a strictly limited window of viability. If you purchase seeds marked as recalcitrant on our website, you must be prepared to sow them immediately upon arrival.

Our Novelty range of seeds are for collection purposes only. These are strictly not to be germinated. If we believe you intend to grow these seeds, all communication will be terminated and any orders will be cancelled.

Please unpack your plant as soon as possible, remove all packaging materials, inspect it carefully, and allow it to recover from transit in a suitable environment before making any major changes, such as repotting. Check the soil moisture, and if it seems dry, give the plant a little watering.

Please see our dedicated “Master Seed Germination Guide“. Additional germination or sowing information is also included on many of our seed product pages where relevant.

While we take great pride in ensuring our seeds are viable and true to name, we cannot guarantee germination. Seed performance relies heavily on factors entirely outside of our control, including your chosen sowing method, compost, temperature, light, and general growing conditions.

The timeframe for restocks varies greatly, and for some items, we may not have an estimated restock date. Availability depends on propagation success, seed harvest yields, seasonality, the time required to handcraft Botanical Lifestyle products, and our suppliers’ stock of raw materials and products. The best way to stay informed is to join the wait list for the specific items you want to be notified about.

No. Joining the wait list does not reserve stock; it simply ensures you’re notified the moment an item becomes available again. When a product is restocked, everyone on the wait list receives an automated email, and products are sold strictly on a first-come, first-served basis.

Usually, no. We only take payment for products that are ready for dispatch. This helps avoid disappointment caused by potentially long wait times and allows us to run the online shop efficiently without the administrative complications of managing pre-orders.
Very occasionally, we may offer a product on a pre-order basis. If so, this will be clearly stated in the product title. Otherwise, we do not accept deposits, pre-orders, or advance payments for out-of-stock products, including requests made by email.

We’re always interested in connecting with the botanical community and may consider trades for interesting plants or seeds. If you have something you would like to offer, please contact us via our contact form. We are also open to hearing from potential new suppliers.